Alcohol and Drug consumption is strictly prohibited. Students and private party participants must not be under the influence of drugs or alcohol while training or participating in any activities. This includes prescription or over-the-counter medications that might alter the ability to focus or concentrate. No refunds issued for students or party participants asked not to participate.

Alcohol & Drug consumption

Safety equipment is REQUIRED:
      - Pole Fitness: Participants must use crash mats for any new inverted moves until cleared by the instructor.
     - Lyra, Aerial Hammock or other Aerial Apparatuses: MUST USE FLOOR MATS AT ALL TIMES. NO EXCEPTIONS. Additional mats should be used based on the level of difficulty, age of student and risk.

Equipment Students are prohibited from assisting with equipment set-up or tear down for their own safety and liability. Equipment should be used as intended and cared for properly. Equipment damage by students  may result in replacement fees as determined by Shine Fitness Studio. 

Equipment

Unsupervised practice by students is strictly prohibited. Proper mastery of basic skills is required prior to progressing to more advanced skills that require more strength, control, height, and endurance, regardless of the level of current fitness or previous training. New skills must be practiced and successfully executed at ground level with instructor approval before attempting them aerially. Students are strictly prohibited from attempting anything without proper instruction. Test outs may be required to move to the next level. Check with your instructor for more information. This includes anything seen on social media, in another Shine Fitness Studio class, or at another aerial/pole studio. If you are interested in learning the skill, please notify an instructor. The instructor may evaluate the skill, determine the level of difficulty, and prepare to break it down for proper basic instruction as deemed appropriate. 

Mastery of Skills

Shine Fitness Studio reserves the right to refuse service to anyone. No REFUNDS issued for students asked to leave due to non-compliance.

Introductory offers
No refunds for unused classes and no extensions. Please consider and review the terms before purchasing.

Private lessons are non-refundable but may be transferred. Private lessons expire 1 year after the purchased date.

Memberships require a 3-month agreement and are non-refundable and non-transferrable. Your membership will auto-renew after the commitment has expired unless written notice is given to Shine Fitness Studio 15 days prior to the renewal. Notice may be sent to cancellations@shinefitnessstudio.com.

Unworn apparel and unused products may be returned for credit or exchanges. We do not offer refunds for apparel or products.

Private Parties
You may reschedule your celebration for up to 14 days in advance. Celebrations canceled 30 days prior to the event will receive a full refund less a $50 cancellation fee. Celebrations canceled less than 30 days prior to the event will receive a partial refund of 50% less the $50 cancellation fee. Celebrations canceled less than 24 hours prior to the event will not receive a refund and a 15% gratuity will automatically be applied to the card on file.

Refunds

We understand delays happen, but your safety and understanding of Shine Fitness Studio and classes is
critical. First timers - Please arrive 10 minutes early to receive a tour and introduction to the studio and the classes and communicate any preexisting injuries. Student who arrive 10+ minutes after class start time will not be admitted to class. The late cancel/no show policy will be enforced for students not admitted to class.  Proper warm-up is a REQUIREMENT for every class to prevent possible injuries. No refunds issued for denied entry. 

late arrivals

Early Cancellations for Class Registration
You may cancel 12 hours before class start time with no penalty. Your pass will be added back to your account to be used before the pass expiration date. For example:
    If your class starts at 7:30 pm, you will need to cancel your reservation by 7:30 am

    If your class starts at 12:30 pm, you will need to cancel your reservation by 12:30 am.

The class roster will lock and not accept any more registrations for that particular class 30 minutes prior to class start time. Those on the wait list will be notified of any open spots 2 hours before class start time. If you are unable to sign up for a class due to locking times, please message the studio or call to book.

Late Cancellation & No Show Fees
Failure to cancel your class 12 hours prior to class start time OR not showing up for class will result in a loss in a pass for pass holders plus a $10 fee or a $10 fee for unlimited memberships. Fees will be charged to your card on file the day after your late cancellation/no show.

We understand life happens, message the studio or call to let us know what is going on. We will accommodate you within reason.

Studio Class Cancellations
Shine Fitness Studio reserves the right to cancel a class up to 2 hours prior to start time. You will be notified via e-mail and text should your class be canceled. Your pass will be added back to your account and no fees will be charged for cancellations on behalf of Shine Fitness Studio.

Private Lessons
You may cancel or reschedule your private lesson up to 12 hours prior to your private lesson start time. No refunds are given for private lessons. Failure to cancel your private lesson will result in a loss in the private lesson.

Celebrations
You may reschedule your celebration for up to 14 days in advance with no penalty. Celebrations rescheduled less than 14 days in advance may incur a $50 rescheduling fee. Celebrations canceled 30 days prior to the event will receive a full refund less a $50 cancellation fee. Celebrations canceled less than 30 days prior to the event will receive a partial refund of 50% less the $50 cancellation fee. Celebrations canceled less than 24 hours prior to the event will not receive a refund. 

Workshops and Private Events
Workshops and private events cannot be canceled. Workshops and Private events are non-refundable but may be transferred. Passes and private lessons expire 1 year after the purchased date.

cancellations

Our Policies